TERMS AND CONDITIONS
1. EQUIPMENT RENTAL AND CATERING TERMS:
A. PRICES AND SALES:
The total cost of the Hookah catering packages or hookah rentals will be determined by the number of Hookahs or Packages ordered. Please visit https://www.smouk.ca/book-now for pricing details.
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B. SERVICE TIME:
SMOUK Hookah Delivery and Catering Services (SMOUK) provides a flexible drop off and pickup schedule for any catering and rental orders. At the time of order the desired drop off time must be selected. At the time of delivery your SMOUK delivery driver will arrange a pickup time with you.
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C. RESERVATIONS:
SMOUK hookah rental services much be booked at least 1 hour in advance. Catering reservation, depending on their scale, much be booked at least 24 hours in advance. Any arrangements for Hookah Catering, Hookah Rental, or Fruit Bowls should be made through the SMOUK website.
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D. CANCELLATIONS:
All cancellations must be made within 24 hours prior to the event day. Deposits are fully refundable if cancelled 3 days ahead of scheduled event. If the cancellation is made within 48 hours of the scheduled event date, the full deposit amount will be billed. If the cancellation is made the day of the event, the full bill agreed upon by both parties will be billed.
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E. CHANGES:
You may request changes to the date, time and/or location of the Hookah catering event or to the menu items ordered, provided that your request is made at least 48 hours in advance of the originally scheduled date. Due to SMOUK’s commitments to personnel, suppliers and other customers of SMOUK, no changes may be made less than 48 hours prior to the originally scheduled event date.
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2. TERMS OF PAYMENT:
A. DEPOSIT:
Hookah rental services are required to be paid in full before delivery can be arranged. All deposits for each Hookah Catering Event are required within 24 hours of booking the event. Deposits are non-refundable if purchase is canceled less than 48 hours prior to the scheduled event date. The receipt of your deposit by SMOUK will confirm the reservation of your Hookah catering event, and must be received by the due date above for your reservation to be held. We accept MasterCard or VISA credit cards. We also accept PayPal, check, or Cash (if agreed to by SMOUK).
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B. BALANCE DUE:
Final payment must be made on the day of your event, by Check, PayPal, VISA, or MasterCard. SMOUK staff will issue a final itemized billing indicating the amount of Hookahs or Packages ordered and the amount of total charges to be billed for services, less any deposits or prior payments.
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3. REQUIREMENTS AND LAWS:
A. Minimum Age:
In compliance with Health Canada and the Tobacco and Vapour Products Control Act, SMOUK will not serve any persons under the age of 19. All participants are required to have a valid ID. It is the responsibility of the host or purchaser to ensure that everyone at the party is of legal age.
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B. Tobacco:
WARNING: Smoking Hookah can be hazardous to your health. The participant certifies the knowledge of tobacco products and their health effects as well as the client’s responsibility for their guests/those participating in smoking at the client’s event. The client will not hold liable SMOUK or any of its associates for the side effects of smoking tobacco or any other related issues. SMOUK does not sell tobacco or coals. The herbal shisha and coals provided with your hookah catering and or hookah rental is provided free of charge, courtesy of SMOUK.
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4. INSURANCE AND INDEMNIFICATION REQUIREMENTS:
A. RESPONSIBILITY:
You agree that SMOUK shall not be liable for any claims, losses, liabilities, or expenses relating to the event, except to the extent finally judicially determined to have resulted from the gross negligence, bad faith, or intentional misconduct of SMOUK.
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B. WAIVER:
By purchasing or using hookah services from SMOUK, the client affirms that he/she and his/her guests are of legal age to consume tobacco in British Columbia, Canada. Client and client’s guests hereby release, waive, discharge and covenant not to sue SMOUK, its officers, members, promoters, owners, employees, contractors or business partners from any and all liability, injuries, or any all other claims and damages as a result of purchasing or using hookah services from SMOUK. Furthermore, Client agrees to assume full responsibility for, and risk of, bodily injury, and death. Also, assuming full responsibility for property damage to any furniture at site of hookah services use/consumption. Additionally, Client agrees to surrender a government-issued identification card or credit card to be held as security until the end of your use/consumption of hookah services, at which time they will be returned.
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5. LIMITATION OF LIABILITY
A. EQUIPMENT FAILURE:
Client shall be responsible for, and reimburse SMOUK, for any and all damages to SMOUK equipment that results from clients, or Client’s guests, invitees, agents, or associates ‘negligence or willful misconduct at the event. SMOUK reserves the right to terminate all services during the event, if any activities or conditions are present that may cause damage to SMOUK’s equipment.
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B. INSPECTION:
You acknowledge that you have examined the rented property prior to taking possession and that they are in good working condition and determined that it is suitable for Your needs.
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7. MISCELLANEOUS:
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This Agreement constitutes the entire Agreement between the parties and supersedes any and all prior offers, negotiations and agreements. If any provision of this Agreement is declared invalid, the remaining provisions shall remain in full force and effect.
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8. CONFIRMATION:
ALL CATERED EVENTS WILL NOT BE CONFIRMED UNTIL A COPY OF THIS AGREEMENT IS SIGNED AND RETURNED TO MANAGEMENT OF SMOUK. The confirmation should be received no later than an hour prior to the event. An event that is not confirmed runs the risk of service not being guaranteed
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