Question 1

How can I place an order?

Accepted Answer

The easiest way to place an order is by selecting "BOOK NOW" from the navigation bar. On our booking page:   1) Select the Hookah Flavor you are interested in 2) Select the add-ons you like to have to enchance your experience, and click "Add to my Order" 3) Select a delivery date and time 4) Proceed to Checkout!   If you have any questions, feel free to start a Live Chat or call us at (604) 674-6167 and we would be happy to assist you.

Question 2

What can I expect with my order?

Accepted Answer

All orders include:   Starbuzz Carbine hookah with Lights Remote Control
 Kaloud Lotus heat management system
 One hookah bowl pre-filled with the flavor of your choice (45-60 min session)
 One disposable hookah hose
 Two mouth tips
 Three Kings Charcoal
 Lighter and charcoal carrier
 Tongs  You can enhance your experience with the following add-ons: Increase your smoking time to 2+ hours with an additional hookah bowl ($4.99) Upgrade to one of our fruit bowls for a unique experience View our BOOK NOW page for full details!

Question 3

I've only enjoyed hookah in the lounge and have no idea how to set one up. How does this work?

Accepted Answer

This is a very common question! Don't worry, our delivery drivers will be showing you everything you need to know in person. In fact, if you plan on enjoying the hookah right away, our drivers can set it up for you at the time of delivery.   For catering events and large parties we do also offer Hookah Attendants who can be on site throughout your event to make sure the hookahs are ready and available at all times - visit our CATERING page for full details!

Question 4

How can I arrange a pickup for when I'm done?

Accepted Answer

At the time of delivery, our drivers will arrange a pickup time with you that works best for your schedule.   If you are not sure when you would be done, you can also send us a text or call us at (604) 674-6167 30min in advance to wrapping up.   Pickup times are flexible and typically range from a few hours to even the next day!

Question 5

What if I want to mix flavors? ex. Can I order a bowl with grape, guava and mint shisha?"

Accepted Answer

Absolutely! You can combine the flavors we offer to make your own unique mixes. Simply select one flavor to place your order. Under "Special Instructions" provide the flavors you wish to mix and their corresponding proportions.   In your example:  Place order for grape and under the "Special Instructions" section add: - Grape (40%) - Guava (40%) - Mint (20%)

Question 6

What if I can't find a flavor I like?

Accepted Answer

We count on your help in building our flavor library.   At SMOUK, our shisha connoisseurs are always on the lookout for the latest flavors and mixes. Feel free to send your flavor suggestions to info@Smouk.ca.

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